Privacy Policy

FreeScout Modules respects your privacy. This policy explains how we collect, use, and protect information when you visit our website or purchase our products and services (AI Auto Reply, FreeScout Installer, support tickets, and custom module development).

Information we collect

• Contact details you provide (name, email, phone).
• Payment confirmation details from PayPal (transaction or subscription IDs).
• Technical data (IP address, browser type, pages visited) for analytics and security.

How we use information

• To deliver products and services you request.
• To provide support and respond to inquiries.
• To improve product performance and user experience.
• To comply with legal or security obligations.

AI Auto Reply data usage

AI Auto Reply processes conversation content to generate reply drafts. Your FreeScout data remains on your server; only the content required for AI processing is sent to your selected AI provider using encrypted API requests. We do not store or access your customer conversations.

Sharing and disclosure

We do not sell your personal data. We share data only with trusted service providers (e.g., PayPal) to process payments and maintain service delivery, or when required by law.

Data retention

We retain only the minimum data required to fulfill services, comply with legal obligations, and maintain support records. You may request deletion of your data where applicable.

Your rights

You may request access, correction, or deletion of your personal data by contacting [email protected].

Contact

If you have questions about this policy, contact us at [email protected].