Executive summary
Security is foundational for any support system. FreeScout handles sensitive customer data, so security practices must be deliberate and consistent.
This guide covers the executive essentials: hardening, backups, access control, and safe module management.
Harden the environment
Always enforce HTTPS, keep PHP and dependencies updated, and limit admin access to trusted staff. Strong authentication policies reduce risk significantly.
A hardened environment lowers exposure to common attacks and protects customer trust.
Backups and disaster recovery
Operational resilience requires regular database and file backups. Automate backup schedules and test restore processes to ensure continuity.
A helpdesk without reliable backups is a business risk.
Safe module management
Install only trusted modules, verify permissions, and keep modules updated. Audit integrations regularly to ensure they align with security requirements.
Disciplined module governance protects the system while enabling innovation.
Access control and auditability
Use least‑privilege roles and maintain an audit trail for administrative changes. Logging and monitoring help detect suspicious activity early.
From an executive view, this is essential for compliance and risk management.
Strategic takeaway
Security is not a one‑time task; it is an operating discipline. A secure FreeScout deployment protects customers, brand reputation, and long‑term business value.